FAQ

Frequently Asked Questions

What are laundry pods?

Our laundry pods are pre-measured, concentrated detergent capsules that dissolve completely in water. Each pod contains the perfect amount of detergent for one load of laundry, making washing easier and more convenient.

How do I use laundry pods?

Simply place one pod at the back or bottom of your washing machine drum before adding clothes. Do not place the pod in the detergent dispenser. The pod will dissolve during the wash cycle, releasing the cleaning agents.

How many pods should I use per load?

For regular loads, use 1 pod. For large or heavily soiled loads, use 2 pods. Always follow the instructions on the packaging for best results.

Are your laundry pods safe for all washing machines?

Yes! Our pods work in all types of washing machines including front-loaders, top-loaders, and high-efficiency (HE) machines. They dissolve in both hot and cold water.

Can I use pods in cold water?

Absolutely! Our pods are designed to dissolve completely in cold water, helping you save energy while getting your clothes clean.

Scent Beads FAQs

What are scent beads?

Scent beads are small fragrance boosters that you add to your laundry to give your clothes a long-lasting fresh scent. They work alongside your regular detergent to enhance fragrance.

How do I use scent beads?

Add the desired amount of beads directly into the washing machine drum before adding your clothes. Do not add them to the detergent dispenser. The beads will dissolve during the wash cycle.

How many beads should I use?

Start with the recommended amount on the packaging (usually 1-2 capfuls for a regular load). You can adjust the amount based on your preference for scent intensity and load size.

Can I use scent beads with laundry pods?

Yes! Scent beads work perfectly with our laundry pods. Simply add both to the drum before loading your clothes for clean, fresh-smelling laundry.

Are scent beads safe for all fabrics?

Yes, our scent beads are safe for all washable fabrics including colors, whites, and delicates. They won't stain or damage your clothes when used as directed.

Do scent beads work in cold water?

Absolutely! Our scent beads are formulated to dissolve completely in both hot and cold water.

How long does the scent last?

The fresh scent from our beads can last for weeks, keeping your clothes smelling great even when stored in drawers or closets.

General Questions

Are the pods safe for septic systems?

Yes, our laundry pods are safe for septic systems when used as directed.

How should I store laundry pods and beads?

Store both products in a cool, dry place in their original containers with lids tightly closed. Keep them out of reach of children and pets.

Do you ship throughout South Africa?

Yes, we ship to all areas of South Africa. Shipping costs and delivery times vary by location.

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days for assistance.

Are your products environmentally friendly?

We're committed to sustainability. Our pods use concentrated formulas that reduce packaging waste, and the film dissolves completely without leaving residue.

How do I contact customer support?

You can reach us through our contact page or email us directly. We typically respond within 24 hours during business days.